ISO 9001 - Quality Management System

Understanding and managing interrelated processes as a system contributes to the effectiveness and efficiency of the organisation in achieving its intended results.

This International Standard promotes the adoption of a process approach in developing, implementing and improving the effectiveness of a quality management system to enhance customer satisfaction by meeting customer requirements.

It enables the organisation to control the interrelationships and interdependencies between system processes so that the overall performance of the organisation can be improved.